Warranty Policy

1. Coverage

• Manufacturer’s Warranty: H3 NZ Ltd warrants that all products will be free from defects in materials and workmanship for a period of 12 months from the date of purchase.

2. Products Covered

• This warranty policy applies to all products purchased from H3 NZ Ltd or authorized retailers within New Zealand.

3. Exclusions

This warranty does not cover damage caused by:

• Misuse, abuse, or neglect.
• Unauthorized modifications or repairs.
• Normal wear and tear.
• Accidents or natural disasters.

1. Proof of Purchase

• To make a warranty claim, proof of purchase is required. Acceptable forms of proof include the original receipt, invoice, or bank statement showing the purchase.

2. Contact Information

• If you purchased the product directly from H3 NZ Ltd, Please contact our customer service team at Sales@H3NZ.co.nz to initiate a warranty claim.
• If you purchased the product from NZ-authorized retailers, please contact the place of purchase directly to initiate a warranty claim.

3. Product Return

• If the product needs to be returned, our customer service team will provide instructions on how to return the product to us or an authorized service centre.
• Ensure the product is securely packaged to prevent damage during transit.

4. Assessment

• Once received, the product will be assessed by our technical team to determine if the issue is covered under the warranty.
• The assessment process will typically be completed within 10 business days. However, delays may occur depending on the nature of the product and the complexity of the faults identified. If a delay is anticipated, our customer service team will notify you and provide an estimated timeframe for completion.

If the product is found to be defective and covered under this warranty, H3 NZ Ltd will, at its discretion:

1. Repair

Repair the product at no cost to the consumer.

2. Replacement

Replace the product with a new or refurbished product of the same model or a similar specification.

3. Refund

Provide a full or partial refund of the purchase price, depending on the extent of the defect and the product’s usage.

This warranty policy does not affect the consumer’s rights under the Consumer Guarantees Act (CGA). Under the CGA, consumers are entitled to:

• Goods that are of acceptable quality.
• Goods that are fit for a particular purpose are made known to the seller.
• Goods that match their description.
• Repairs, replacements, or refunds for goods that do not meet these guarantees.

1. Compliance

• H3 NZ Ltd will comply with all relevant laws and regulations, including the CGA and FTA, to ensure fair treatment of consumers.

2. Record Keeping

• Accurate records of all warranty claims and their resolutions will be maintained to improve our products and services continually.

For any questions or assistance regarding this warranty policy, please contact:

H3 NZ Ltd Customer Service

Sales@H3NZ.co.nz

9 Olive Road, Penrose, Auckland 1061

H3 NZ Ltd reserves the right to amend this warranty policy at any time. Any changes will be effective immediately upon posting on our website and will apply to any products purchased after the date of the change.